Many would have lauded AirAsia’s move to take corrective measures on fare disclosure following a suit filed against it by an Australian regulator. Is this action merely to satisfy the Australian regulators like a window-dressing? How about its customers in Malaysia? Are we all keeping mum?

What many Malaysians fail to realize (save for FOMCA), is that AirAsia has been misleading millions of Malaysians in its fair disclosure. Among common complaints are failure to disclose seat pricing, luggage pricing (like duh?), convenience fees (wtf?) and its annoying canvassing for insurance coverage which can be tricky.

A reader recently complained that she lost close to RM5,000 as a result of AirAsia failing to request for its customers’ passport validity. She would think that it is AirAsia’s responsibility to identify, remind and ensure that all travelers have valid passport. It’s like reminding old people not take on roller-coaster ride if one has a known heart-problem. It’s about being responsible. The reader said that she would take action via FOMCA and hope that FOMCA would act like its Australian counter-part if AirAsia fails to fulfill her claim.

Customer is King. FOMCA needs to play a more visible role. Maybe FOMCA should be more active in social media to receive complaints?